After 72 days of dealing with incompetence and lack of communication, Centauri informed me that the reason my claim was denied was due to the Texas Disclosure Notice for Claims Filing and Contractual Limitations Special Provisions Endorsement which was not a part of the original insurance policy. This caused us to have to repair both the shower stall and the bathroom flooring. The shower floor and part of the bathroom floor had to be removed to repair the damage. I filed a claim with Centauri on November 30, 2021. He found that the floor of the shower was letting go and was unsafe. I had a contractor come and assess the situation. In November of 2021, it was discovered that the floor of the shower seemed unstable. But I have a feeling that they knew a hurricane was headed to *******. They decide to cancel my insurance policy oh no reason at all. What do I have to do with the computer glitch? Or with their computer upgrading I've been with this company for five years. I called them a whole bunch of times and it would just keep telling me it's a computer glitch, I still have no insurance coverage after two weeks even after the hurricane hit **. The payment could only be made by US mail which I mailed out the payment to them on 09/08/22 and to my surprise I will still canceled on 09/12/22 So they cashed my $80 dollars and my policy was still suspended. They said they were sorry, that they were updating their computers at which time they told me that I only had to make a payment of $80 and that the deadline would be waived. I called them to ask why was I being charge for the whole balance, when I was in an equal installment plan of around $80. For a couple of months they failed to send me a statement and when I finally got one they wanted me to send them the whole full payment by August 12. Please contact me directly to resolve this issue.Ĭentauri is an insurance company I have a house in ******* with their home insurance coverage. After the roof collapsed, severe rain destroyed the unit inside.We are asking to talk to *******************************. Hurricane *** allegedly damaged the roof, glass windows, and sliding glass doors in the individual condominium units. The building had hurricane damage that compromised several units. This is from a document I was able to gather from the internet.Policy 09-7590157324-S-02. The company was in compliance with all of the provisions of this **************************** LLC (Holdings), a limited liability company, organized under ******** law. I have attached some documents for your review.The company was party to Consent Order 85523-06-CO, filed on April 14, 2006, regarding the application for issuing a Certificate of Authority. ICAT The company was incorporated in ******* on May 24, 2006, and commenced business on July 1, 2006, as ICAT Specialty Insurance Company. According to the National Oceanic and *************************** the storm has caused an extremely dangerous storm surge, winds, and flooding across the ******* Peninsula. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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